Frequently Asked Question
How do I add the Mobile Application?
Last Updated 7 years ago
- Installing the 3CX Client for iOS
1. In the Apple App Store, tap the “Search” button in the lower right corner and type “3CX” in the search box.
2. From the result list, tap the result with the title “3CX client for Phone System 14/15”. Important: In order to update your 3CX client for iOS to v14/v15 you will have to uninstall the old app and re- install the new version.
3. Tap the “Download” button and then “Open”.
4. Grant access to the App to use the Microphone and the Contacts and confirm that you accept to receive notifications from the “3CX client”. Once you press “OK”, a message will appear confirming that your 3CX client has been installed. Follow the instructions provided in the configuration wizard.
5 .Open the configuration file attached to your 3CX Welcome Email. This email was sent to you when your extension was created. If you cannot find it, ask your administrator to resend it. Once configuration is complete, you will see the Available status in the dial screen and On Hook in the right upper corner. You can now start making calls.
Installing and Configuring The 3CX Client for Android 4.X and higher
1. Go to Google Play Store, and search for “3CX”.
2. Select the latest version of “3CX”. This version requires 3CX Phone System v14 or v15. Important: In order to update your 3CX Client for Android from v12.5 and prior you will have to uninstall the old app and re-install the new version.
3. Tap “Install” and “Accept” for the application rights. The 3CX client for Android will be downloaded and the installation procedure will begin.
4. Once the installation is completed you will have to “Agree” with the Licence Agreement.
5. A message will appear confirming that your 3CX client for Android has been installed. Follow the instructions provided in the configuration wizard.
6. To configure the client, tap on the configuration file attached to the 3CX Welcome Email (please refer to note). You must open the Welcome Email from within your email client and not from a file manager app.
7. Once configuration is complete the Available status on the left upper corner of the Client and On Hook in the dial screen will be activated thus indicating that the 3CX Client for Android is ready for use.