Make, Receive & Transfer Calls

Make, Receive & Transfer Calls

http://support.csx.cloud/videos/T42SCallTransfer.mp4

1. Make a call by clicking on an extension or enter name/number in the search box.
2. Toggle the phone icon to trigger a call on your smartphone, deskphone or web client.
3. Transfer a call by clicking “Transfer” or “Att. Transfer”, enter the extension or name.
   1. If Att. Transfer announce the call and click “Transfer”.
   2. To blind transfer click “Transfer” and hang up

To Transfer a Call:

• Click “Transfer” or “Att. Transfer”.
• Enter the extension or search by name, tap “Transfer” and hang up.
• If Att. Transfer announce the call and click “Transfer”.
  

Using your Deskphone

To Make a Call:

1. Dial the number on the keypad and hit the send or enter button.
2. OR select a contact or extension from your Web Client or a number from a web page, hit call.
3. The Web Client triggers the call on your deskphone if selected via the phone selector toggle.

To Transfer a Call:

• For blind transfer: Press “Transfer”, dial the extension, press send/dial and hang up.
• Attended transfer Yealink: Press “Transfer”, dial number or select extension, press “Send”, announce the caller, press “Transfer” and hang up.
• Attended transfer Snom: Press the “Hold” button and dial the extension you want to transfer to. Announce the call and press “Transfer” followed by send/dial and hang up.
• https://support.csx.cloud/videos/T42SCallTransfer.mp4

---

Frequently Asked Questions